IM | Betta Sanctuary Aquarium

Troubleshooting

The external flexible cables of this unit cannot be replaced; if a cable is damaged, the part should be replaced.

Most issues with the aquarium will be caused by a small number of problems. Follow the checklists below to solve any issues you may have. Over time, wear on parts will affect the equipment function and you may find that a replacement part such as an Impeller will be required. Please see your Aqua One retailer to source these parts if required. Occasionally, there may be an issue that cannot be resolved by following these steps. If this is the case, contact your Aqua One retailer or contact Aqua One Customer Care for further advice.

Filter

Reduced Water Flow

No Water Flow

Intake Strainer

Filter Intake

Check and clean Intake Strainer and Filter Intake.

Media or Pump are dirty. Clean filter and Pump, see Monthly - Filter Maintenance, page 9.

Check that power is available and connected properly.

Pump is clogged. Clean Pump, see Monthly - Filter Maintenance, page 9.

Diagnosing pump problems

Impeller Well

Magnet

To test the electric coil in the Pump, remove the Impeller. Plug the Pump in (ensure everything is dry first!) and hold the Impeller Magnet next to the Pump as shown. You should feel the Magnet vibrate.

Check that the blades of the Impeller are not worn or damaged. If the blade section turns separately to the magnet, the Impeller is damaged and needs to be replaced.

Check both the Impeller Magnet and the inside of the Impeller Well for damage. The surfaces should feel smooth. If not, they are damaged.

Check that the Impeller turns in the Impeller Well. If it doesn’t turn or the Impeller cannot be removed from the Impeller Well, the Pump may be damaged and needs to be replaced.

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